When you reach out, we connect you with a team member immediately or within the hour. In this initial call, we’ll dive into the issue you're facing, offer some initial actionable steps to address it right away, and outline the process for becoming a Client. Once you join us as a Client, our specialists promptly mobilize, whether virtually, on-site, or at another key location. In most cases, our team begins making meaningful progress within 60 minutes of you becoming a Client.

Absolutely. Initial calls are fully confidential, allowing you to share openly with complete assurance. To protect our clients and potential clients, we’ll begin the call with clear instructions to ensure secure communication and may ask very specific questions to guide the discussion safely. We ask for full details and honesty and we will guide the conversation to protect your privacy while gathering the information we need. Once you become a Client, we provide a secure communications platform where deeper conversations can occur, where in-depth information can be shared, and an NDA is signed by all parties as part of our onboarding process.

We’re here to help you navigate any high-stakes situation. From attacks on your integrity, leaks of confidential information, and public scandals to employee disputes, smear campaigns, or reputational crises—our team is prepared to take action. We also manage issues involving political rivals, corporate competitors, media scrutiny, or social media crises that impact your brand and trustworthiness. No matter the challenge, we provide discreet, effective strategies to restore stability, safeguard your reputation, and keep you moving forward with confidence.

When a crisis hits, immediate, expert support is essential. Our team provides tailored services designed to offer critical guidance when you need it most, with costs varying based on the situation, impact, and urgency.

For urgent remote support, we initiate with a rapid-response solution that includes a focused strategy session with our team to assess your needs and develop a customized, actionable crisis management plan. This plan outlines prioritized steps and clear guidelines for stabilizing the situation. Our team remains available throughout the crisis to provide insights, answer questions, and ensure smooth implementation as you take action.

For crises requiring direct, on-the-ground support, our specialists can be mobilized quickly, with teams in place as soon as 8 hours, either on-site at your location, a secure neutral site, or one of our offices. We handle every tactical element of your crisis response, including media relations, stakeholder coordination, and real-time execution to resolve issues as they arise. Acting as your primary point of contact, we ensure controlled messaging and representation with all external parties while guiding your organization through to stability.

In cases of financial hardship or for causes that align with our mission, we may offer reduced fees or pro bono support. Our objective is to provide expert, reliable crisis management that not only addresses the immediate challenge but also safeguards your long-term stability and interests.

Becoming a client is straightforward, and we’re available to start the process 24/7. Begin by calling us anytime.

During this initial secure conversation, we’ll gather essential details about your situation, ensuring confidentiality and a protected discussion. This first call helps us understand the basics of your crisis and assess if we’re the right fit, as we’re able to help most clients, but some situations are beyond our scope.

If we determine we can help, we’ll promptly email you a digital services agreement along with payment instructions. The agreement can be signed digitally from your phone, tablet, or computer, allowing for a seamless and quick process. Once the signed agreement and payment are received, we immediately contact you to discuss the first actionable steps while preparing to deploy our team. In many cases, we can provide critical, actionable guidance within 60 minutes of receiving the agreement and payment, enabling you to make immediate progress on managing the crisis.

Our commitment is to deliver rapid, effective support from the moment you engage us, protecting your interests and establishing a clear path to stability.